Create your thank-you reward and its till code

Set it up

1. Pick a till code (also called the POS code), for example THANKS10, and create the same code as a discount in your till or POS system.
2. During setup: turn on Thank-you reward on the Punch card step. Fill in What customers get (for example “10% off your next visit”), the Type and amount, and your Till code, then click Save & next. It can be used from the day after it is sent, for 7 days.
3. Any time later, or to change it: in the sidebar click Rewards & loyalty, open the Thank-you reward tab and click + New thank-you reward (or edit the reward you already have). Your till code goes in the POS code field.

How the codes work

• Every customer who leaves feedback gets their own code built from your till code, for example THANKS10-7A2F. It arrives by email and in the DenAdvisor app.
• Each personal code works once, so it can’t be passed around or used twice.
• At the counter, staff check the customer’s code in DenAdvisor (the app’s Counter, or Counter tools on the web). If it is valid, DenAdvisor marks it used and shows your till code, THANKS10, for staff to key into the till.
• The customer gets a receipt email once it has been used.

More options, such as a value that changes by customer type, are in Create review rewards, coupons and deals.