Create review rewards, coupons and deals

Set up a thank-you coupon for feedback with smart value and segment targeting, or a public deal for the DenAdvisor app.

Create a review reward

A review reward is a coupon emailed to customers as a thank-you for feedback. It is issued whatever rating they give and is never for posting on Google.

  1. In the sidebar, click Marketing and stay on the Review Rewards tab. Click + Create Reward.
  2. Under Reward Identity, enter a Reward Name (internal only), a POS Code and a Customer-Facing Description. Create the same POS Code as a discount in your POS so staff can apply it at checkout.
  3. Under Smart Value Engine, pick a Discount Type (% Off, $ Off or Free Item) and set Min Value and Max Value. DenAdvisor picks a value in that range by customer segment — never by star rating. Add Conditions (optional) such as “Dine-in only”.
  4. Under Targeting & Anti-Abuse, choose who can receive it (All Customers, New Customers, Regulars, Loyal or At-Risk) and set Activation Delay (hours), Expires After (days), Cooldown (days between coupons per customer) and Max Uses (0 = unlimited).
  5. Click ⚡ Create Review Reward.

Create a public deal

Deals appear in the DenAdvisor consumer app for everyone. Customers need a signed-in app account to claim one.

  1. In Marketing, open the Deals tab and click + Create Deal.
  2. Enter the Deal Name (customers see it in the app), POS Code and Customer-Facing Description.
  3. Choose the Discount Type, Expires After (days), Max Uses and optional Conditions.
  4. Click 🏷️ Create Deal.

Manage and redeem

  • Each customer gets their own single-use code (for example THANKS10-A3F2). It can be redeemed once, and the customer gets a redemption receipt email.
  • Use the buttons on each reward to view redemption history, pause or resume, edit, or deactivate it.
  • To redeem at the counter, use 🔍 Validate or 📷 Scan QR on the tab, the Operations page, or staff mode in the app.

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