Use staff mode to punch cards and redeem coupons

Use Business Tools in the DenAdvisor app (or Operations on the web) to add loyalty punches and validate and redeem coupons at the counter.

Open staff mode in the app

  1. Ask the owner or a manager to invite you (see Team roles and permissions), and accept the invitation.
  2. Install the free DenAdvisor app on iOS or Android and sign in with the email address you were invited with.
  3. Tap Profile in the bottom bar, then tap the Business Tools card. Today’s reviews, average rating, redemptions and punches are at the top.

Add a loyalty punch

  1. In the Loyalty Card section, tap Scan Loyalty QR and scan the card in the customer’s app wallet — or type the customer’s email.
  2. Optionally enter the Sale amount (used for customer spend insights).
  3. Tap Record Punch. New customers are enrolled automatically.
  4. If the card is now complete, 🎉 Card Complete! shows the reward code, and the reward is sent to the customer.

To send a card without a punch, turn on Enroll only — send card without punching and tap Send Loyalty Card. If the program has a cooldown, a second punch inside that window is refused.

Validate and redeem a coupon

  1. In Validate Coupon, type the customer’s code or tap Scan Coupon QR.
  2. Tap Validate & Redeem. If the code is good you see Coupon is Valid with the discount, conditions and expiry.
  3. Tap ✅ Confirm Redeem. The code is used up and cannot be redeemed again.
  4. The Coupon Redeemed! screen shows the POS CODE — enter it in your POS to apply the discount.

On a computer or tablet

  • In the web dashboard, click Operations in the sidebar. Use Loyalty Punch (punch by email), Validate Coupon (type a code, then ✅ Confirm Redemption) or Scan QR (📷 Start Camera).
  • You can also scan a customer’s coupon or loyalty QR with the scan button in the middle of the app’s bottom bar.

Related articles