Send an email campaign to a customer segment
Email a coupon to New, Regular, Loyal or At-risk customers using an occasion template such as Win-Back, VIP, Birthday or Seasonal.
Send a campaign
A campaign emails a coupon to a group of your customers. You need at least one active coupon first — create one on the Review Rewards tab.
- In the sidebar, click Marketing and open the Campaigns tab. Check the business selector at the top shows the right business.
- Select Coupon: choose the active coupon to send.
- Target Audience: choose All Customers, New, Regular, Loyal or At Risk. You can narrow it further with the optional filters, such as Min Visits or Active Within (days).
- Occasion (Optional): pick a template such as 💌 Win-Back (Lapsed Customers), 💎 VIP / Top Customer Reward, 🎂 Birthday Celebration or ☀️ Seasonal Promotion.
- Check the 📊 Campaign Summary (coupon, audience and estimated recipients), then click 🚀 Send Campaign to ~N customers.
What customers receive
- Each customer gets an email with their own unique, single-use coupon code. Duplicate sends are prevented.
- Every email identifies your business and its address and has a one-click unsubscribe. Customers who opt out are not emailed.
- Track results by redemptions: the coupon’s analytics and redemption history show what was issued and redeemed.
Campaigns are one-off sends. Scheduling, drip sequences, newsletters, automatic birthday emails, SMS and open/click tracking are not available. Campaign emails are not included on every plan — see plans and pricing.